TAP STORE SHOPPING GUIDE
Frequently Asked Questions
HOW CAN I SHOP AT THE TAP STORE?
Navigate the menus (Model Aircraft, Home, Fashion & Accessories) or use our search tool to select the products you would like to buy. Any product can be added to the shopping cart directly through the product list, or by clicking to see more details about the product. You can choose to continue shopping or complete your purchases at checkout. The checkout process is designed to allow you to complete your order in the easiest and most secure way possible, using the least information necessary to have your purchases delivered to your home or any other place specified. If you are registered, you can log in with your TAP Miles&Go Clientor TAP Account number; if you have yet to register, you can proceed with your purchase as a guest. The final step is to select a payment method and confirm your order.
DELIVERY OF PRODUCTS FROM THE TAP STORE
Products from the TAP Store can be delivered to any country (except Brazil, USA & Canada).
AM I GOING TO RECEIVE THE PRODUCT I SAW IN THE PHOTO?
The photographs are of high quality to display each of the products available from the TAP Store in detail. However, should there be any differences between the image of any product and its description, then the latter will be the most accurate.
HOW DO I CONTACT THE TAP STORE?
By completing this form.
Email: tapstore.suporte@tap.pt
CAN I CANCEL AN ORDER?
Yes, you can cancel an order by completing this form.
If the product has been dispatched, you will need to return it in perfect condition and in its original packaging. Please note that in this case, you are responsible for paying return postage.
WHAT HAPPENS IF AN ITEM IN MY ORDER IS DAMAGED WHEN IT ARRIVES?
Please contact us by completing this form. We will exchange your product or reimburse you the full amount paid as quickly as possible, and we will pay the return postage and any duties incurred.
WHAT SHOULD I DO IF I RECEIVE A PRODUCT THAT IS DIFFERENT FROM THE ONE I ORDERED?
So we can exchange the product as quickly as possible, please complete this form and return the product to us in perfect condition and in its original packaging. We will pay the return postage and any duties incurred.
From 12€
PAYMENT
PAYMENT METHODS
During the checkout process, you will be asked to select a payment method before completing the purchase.
The TAP Store accepts the following payment methods: Paypal, Visa, Mastercard, Multibanco and TAP Miles&Go Miles.
TAP Vouchers are not accepted as a payment method.
DELIVERY METHOD
Unless an alternative method is established in the contract, products will be delivered by the Post Office to the address provided by the Customer when making the order, within 7 days.
SHIPPING COSTS
Shipping costs are the ones that are in force at the date of shipment of the order, and taking into account the method of transportation, the destination, and weight of the order, which will be expressly indicated when the order is concluded by the Client.
Miles required for shipping costs:
| Zone | Charge | Miles |
|---|---|---|
| PT Mainland & Islands | From 4.99€ | From 1 248 |
| Europe | From 12€ | From 3 000 |
| Rest of the World | From 24€ | From 6 000 |
| * Except Brazil, USA and Canada | ||
RETURNS
DEADLINE
The customer has up to 15 days from the date of receipt to return the product.
RETURNS POLICY AND METHODS
Returns may be made by completing this form within the deadline noted above.
The return of items purchased at the TAP STORE is only possible by providing proof of purchase and returning the items in their original condition. The products should be returned in perfect condition and in the original packaging, accompanied by the proof of purchase, reason for the return and all labels, guarantees, boxes (e.g. watch) and accessories.
An e-mail acknowledgement will be sent to the client once the returned item has been received.
Purchases made by credit card will be refunded to the account used for payment. For payments made by Multibanco, the TAP Store will request the customer’s NIB (Bank Identification Number) in order to pay the refund into the same account. Payments made using miles will be reimbursed to your TAP Miles&Go Account (see conditions at Store.flytap.com).
With the exception of faulty products, and when the right of return has been freely exercised by the customer (in which case the reimbursement shall be made as indicated above), in all other cases TAP will reimburse the client by the method it deems most appropriate.
Packages received with no identification or that are sent pay-on-delivery will not be accepted.
ORDERS RETURNED TO THE SENDER
Items that are not delivered because there was no-one at the delivery address will be returned to TAP. An e-mail will be sent to the customer, and, once a response has been received and shipping costs paid in advance to the TAP NIB indicated in the email, the parcel will be sent out for delivery.
The client has 60 days to respond, following which the order will be considered abandoned.
FAULTY PRODUCT
TAP STORE only sells items that are in perfect condition. If in exceptional circumstances a faulty product has been dispatched, please contact us by completing this form. We will exchange your product or reimburse you the full amount paid as quickly as possible, and we will pay the return postage costs.
EXCHANGE OF PRODUCTS
Product exchanges (e.g. changing for a different product, or a product of a different size or price) is permitted for items of a value that is equal to or higher than the original order. The client is responsible for paying return postage, any price difference and the cost of delivering the replacement item.
Should the product ordered be discontinued for any reason and there is no stock available, we will refund the full amount paid.