Security Policy

Safe purchasing is very important for TAP – Transportes Aéreos Portugueses, S.A., so we do everything in our reach to ensure that all your data remain secure. When you start the ordering process, you can be sure that all your steps are safe.

TAP – Transportes Aéreos Portugueses, S.A. guarantees the confidentiality of all data supplied by its customers either in the registration or buying process.

The collecting and processing of data is carried out safely and in a way that prevents their loss or manipulation. All data will be entered in a Secure Server.

TAP – Transportes Aéreos Portugueses, S.A. guarantees the confidentiality of all data supplied by its customers. Notwithstanding that TAP – Transportes Aéreos Portugueses, S.A. proceeds to the collecting and processing of data in a secure way that prevents loss or manipulation, using the most advanced techniques for this purpose, we inform that collecting in an open network allows for the circulation of personal data without security, at the risk of being seen and used by unauthorized third parties.

All customers have the right of access, rectification, cancellation and of opposition regarding their data. If you wish, at any time, to no longer be part of the TAP – Transportes Aéreos Portugueses, S.A. database, you may exercise this right through the e-mail address tapstore.suporte@tap.pt.

Below, TAP – Transportes Aéreos Portugueses, S.A. provides some of the most frequently asked questions. Should you still have any doubt, send an email message to tapstore.suporte@tap.pt.

HOW DO I KNOW IF THE WEBSITE IS SECURE?

You may find that your browser is secure if the padlock symbol appears or if the address begins with https instead of http. This indicates that you are using a secure server for the data transaction.

HOW DOES ENCRYPTION WORK?

All credit card details are encrypted by using SSL (Secure Sockets Layer). When you establish a secure connection, the website sends a digital certificate to your web browser. When the certificate arrives, which contains a public key that functions as a one-way encryption device, the browser then uses this key to mix all personal data before sending them over the Internet.

WHAT IS MEANT BY SSL CERTIFICATION?

After the connection is securely made, a session key is used to encrypt all data transmitted. The browser connects to a web server (website) protected with SSL (https). Afterwards, the browser requests an ID to the server, which then sends a copy of its SSL certificate, including the public key of the server.

WHAT IS THE SSL CONNECTION ERROR?

There are 7 possible solutions to correct an SSL connection error in the Google Chrome browser; it depends only on the type of SSL error that is occurring.

• Solution 1 – Set the correct date and time..
• Solution 2 – Change the settings of your antivirus.
• Solution 3 – Log in to the Firewall Portal.

WHAT DOES (SSL) REPRESENT IN COMPUTER TERMS?

SSL stands for Secure Sockets Layer. It is a protocol that creates a secure connection between the client and the server in order to send information. SSL works by using an encryption system that uses two keys to encrypt data.

WHAT DOES THE ‘S’ IN HTTPS MEAN?

Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol through which data is sent between the browser and the website which is connected. The ‘S’ at the end of HTTPS means ‘safe’. This means that all communication between your browser and the website is encrypted.

WHAT CAN I DO TO ENSURE THAT MY DATA REMAIN SAFE?

The second way to ensure you have a secure connection is to look for either the Digicert logo or the SSL Secure logo, and to purchase only from suppliers you know and trust. Again, the digital certificate is important. In addition to encrypting the data sent over the Internet, the certificate can be used to confirm and authenticate the identity of the owner of a website (in this case, the supplier). Since the digital certificates request electronic signatures, and since these cannot be forged, you can be certain that the connection is secure if the certificate was issued by Digicert.

WHO IS DIGICERT

Digicert is a provider of digital authentication services and products for electronic commerce and other forms of secure communications.